For the last few weeks, Doug was having trouble starting our 4 month old Ryobi generator. I know, I know, we both did a lot of bragging about the deal we got and how quiet it was! Our tails are between our legs now.
Off we go first thing in the morning. First stop was Home Depot. Doug was sure it was the spark plug. Ah ha, they don't even stock Ryobi anymore, not generators, not parts. That was the first clue.
So off we go to Oreilly
for a spark plug. They had one but still it doesn't start. Doug was livid. I was confident that I could get our money back. On the way back to Home Depot we checked Harbor Freight (our first visit). They had a suitable generator for $339.00.
At Home Depot the customer service person first said, no! there is only a 90 day guarantee from Home Depot and the manufacture's guarantee is 2 years but you must pay to ship it to them and it would take 2 - 3 weeks for repair and return. What??? what are we to do for power for that 3 weeks. They would not give me the money back. I argued, asked to speak to the manager (there apparently isn't one in the store) and talked about LOYAL CUSTOMERS. After an hour - I got all the money back. $499.66!
We go over to Harbor Freight and a nice man from Texas gives us a $40.00 off coupon. Yippee! Then the cashier (such great staff) offers us a year total replacement policy for $25.00. Total cost $376.00 with warrantee and taxes. Whoppie, we made $123.00.
Yes this generator is quite a bit noisier (not as noisy as our Champion) but it also is 3200 watts as opposed to 2200 watts on the Ryobi. It will run everything now.
We left home at 10:00, we got back at 5:00.
We have made a decision though. Next year, solar for sure!